Privacy and Cookies Policy
Last updated: 16 September 2026
Exis Technical Ltd (“Exis Technical”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy & Cookies Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry, contact us, or otherwise interact with Exis Technical.
We process personal data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), where applicable.
1. Who we are
Exis Technical Ltd is the controller responsible for your personal data.
Company: Exis Technical Ltd
Company registration number: 15701670
Registered office: Admirals Offices, Main Gate Road, The Historic Dockyard, Chatham, Kent, ME4 4TZ, United Kingdom
Email: team@existechnical.com
If you have any questions about this Privacy & Cookies Policy or how we process your personal data, please contact us using the email address above.
2. Personal data we collect
Depending on how you interact with us, we may collect the following types of personal data:
your name;
email address;
telephone number, where you provide it;
company or organisation details, where you provide them;
the subject and contents of enquiries or messages you send to us;
information about services you are interested in or require;
information contained in correspondence between you and Exis Technical;
IP address and other technical information associated with your use of our website;
browser type and version;
device and operating system information;
technical information relating to website security and functionality; and
information relating to cookies or similar technologies where applicable.
We only collect personal data that is reasonably necessary for the purposes described in this policy.
We do not intentionally request sensitive personal data through our website. Please avoid submitting sensitive or confidential personal information through a website contact form unless it is specifically necessary for your enquiry.
3. How we collect personal data
We may collect personal data:
when you complete and submit a contact or enquiry form;
when you contact us by email, telephone or other communication methods;
when we communicate with you regarding an enquiry, service or business relationship;
automatically through normal website operation, security measures and server logs;
through cookies or similar technologies where applicable; and
from other lawful sources where appropriate.
Our website is built using WordPress together with website-building tools and plugins, including Elementor and MetForm.
The use of a particular WordPress plugin does not, by itself, mean that the plugin developer receives the information you submit. Personal data is only shared with third parties where necessary for the operation of the website or our business, or where otherwise permitted or required by law.
4. Contact forms
Our website uses MetForm to provide contact and enquiry forms.
The information requested by our current contact form includes:
Name
Email
Subject
Message
When you submit a form, the information you provide is transmitted to Exis Technical so that we can respond to your enquiry.
We use Postmark, operated by AC PM, LLC, as an email delivery service. Information submitted through our contact forms may therefore be processed by Postmark for the purpose of securely delivering the resulting email communication to Exis Technical.
Postmark acts as a service provider/data processor in connection with this processing.
Contact-form submissions may also be subject to automated anti-spam and security checks, including Google reCAPTCHA as described below.
5. How we use personal data
We may use personal data for the following purposes:
responding to enquiries and requests for information;
communicating with prospective and existing customers;
providing and managing our services;
providing customer and technical support;
managing business communications and correspondence;
processing and delivering communications;
preventing spam, automated submissions, fraud, misuse and other abuse;
maintaining the security and integrity of our website and IT systems;
diagnosing and resolving technical problems;
maintaining and improving website functionality;
maintaining appropriate business and administrative records;
complying with legal and regulatory obligations; and
establishing, exercising or defending legal claims where necessary.
We do not currently use Google Analytics or another website analytics service to analyse visitor behaviour.
We also do not currently use the website for third-party behavioural advertising or advertising profiling.
6. Lawful bases for processing
Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:
Contract
Processing may be necessary to take steps at your request before entering into a contract or to perform a contract with you.
Legitimate interests
We may process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.
Examples may include:
responding to business enquiries;
communicating with customers and prospective customers;
managing business relationships;
maintaining business records;
protecting our website and IT systems;
preventing spam, fraud and misuse; and
operating and improving our services.
Legal obligation
We may process personal data where necessary to comply with a legal or regulatory obligation.
Consent
Where consent is required by law, we will ask for your consent before carrying out the relevant processing.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Who we share personal data with
We do not sell your personal data.
Where necessary for the purposes described in this policy, we may share personal data with trusted third parties and service providers, including:
website hosting and infrastructure providers;
email delivery providers, including Postmark;
website security and anti-abuse services, including Google reCAPTCHA;
IT and technical service providers;
professional advisers, where necessary;
regulators, government bodies or law enforcement authorities where required or permitted by law; and
other service providers where necessary to operate our business or provide our services.
Where appropriate, we require service providers to process personal data only for authorised purposes and to maintain appropriate confidentiality and security measures.
8. Google reCAPTCHA
We use Google reCAPTCHA to help protect our contact forms and website from spam, automated submissions and other forms of abuse.
reCAPTCHA may process technical and interaction information for security and risk-analysis purposes. This may include information such as IP address, browser or device information and information relating to interaction with the reCAPTCHA service.
Depending on how Google’s service operates, reCAPTCHA may also use cookies or similar technologies for security and risk analysis.
reCAPTCHA is used by Exis Technical for website security and anti-abuse purposes. We do not use reCAPTCHA as a website analytics or behavioural advertising service.
Google’s own terms and privacy information apply to Google’s processing of information through its services.
9. Google Fonts
Our website uses fonts provided through Google Fonts.
Where fonts are requested directly from Google’s servers, your browser may establish a connection with Google infrastructure to retrieve the required font resources. As with normal internet communications, technical information such as your IP address and browser information may be processed as part of that connection.
The fonts are used to provide the visual presentation of our website. We do not use Google Fonts for website analytics or behavioural advertising.
If we subsequently change the website configuration so that fonts are hosted locally rather than requested from Google, this section will be updated where appropriate.
10. International transfers
Some of the service providers we use may process personal data outside the United Kingdom.
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law.
Depending on the circumstances, this may include relying on:
a UK adequacy decision;
appropriate contractual safeguards;
the UK International Data Transfer Agreement;
the UK Addendum to EU Standard Contractual Clauses; or
another lawful transfer mechanism recognised under applicable data protection legislation.
11. How long we keep personal data
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.
For example, information contained in an enquiry may be retained for as long as necessary to:
respond to the enquiry;
manage any resulting business relationship;
maintain appropriate business records;
deal with subsequent communications; or
establish, exercise or defend legal claims.
The exact retention period will depend on the nature of the information and the reason it was collected.
When personal data is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any legal, regulatory or legitimate business requirements to retain it for longer.
12. Your data protection rights
Depending on the circumstances and subject to applicable legal conditions and exemptions, you may have the following rights under data protection law:
Right of access — you may request a copy of personal data we hold about you.
Right to rectification — you may ask us to correct inaccurate or incomplete personal data.
Right to erasure — you may ask us to delete personal data in certain circumstances.
Right to restriction — you may ask us to restrict processing in certain circumstances.
Right to object — you may object to certain types of processing, including processing based on legitimate interests and direct marketing.
Right to data portability — in certain circumstances, you may request personal data in a structured, commonly used and machine-readable format.
Right to withdraw consent — where processing is based on your consent, you may withdraw that consent.
These rights are not absolute and may be subject to legal conditions and exemptions.
To exercise a right or ask a question about your personal data, contact:
We may need to request information to verify your identity before responding to certain requests.
13. Automated decision-making and profiling
We do not use personal data collected through our website to make solely automated decisions that produce legal effects or similarly significant effects on individuals.
Google reCAPTCHA may use automated risk analysis to distinguish legitimate users from automated or abusive activity. This is used as a website security and anti-abuse measure and is not used by Exis Technical to make decisions about an individual’s eligibility for services, employment, credit or other matters producing legal or similarly significant effects.
14. Cookies and similar technologies
Our public-facing website does not currently use cookies for analytics, advertising or behavioural tracking.
Based on our latest cookie scan, no cookies were identified as being set when accessing the public-facing website as a normal visitor.
Cookies may, however, be set when authorised users log in to or use the WordPress administration area. These cookies are used to support functions such as authentication, security and administration of the website. They are associated with the administration of the website and are not used to track ordinary public website visitors.
Some third-party services integrated into the website may also use cookies or similar technologies as part of their functionality. For example, Google reCAPTCHA may use cookies or similar technologies for security and risk analysis.
Our website does not currently use Google Analytics or another website analytics service.
If cookies or similar technologies are introduced or changed on the public-facing website in the future, we will update this policy where appropriate and, where required by law, obtain consent before using non-essential cookies.
15. Managing cookies
You can control or delete cookies through the settings provided by your web browser.
Because our latest scan did not identify cookies being set on the public-facing website for ordinary visitors, there may currently be no public-site cookies requiring management.
However, third-party services may operate differently depending on their configuration and may use cookies or similar technologies.
Blocking or deleting cookies may affect the functionality of websites or services that rely on them.
16. Third-party websites and services
Our website may contain links to websites or services operated by third parties.
This Privacy & Cookies Policy applies only to Exis Technical and our website. We are not responsible for the privacy practices, security, content or policies of third-party websites or services.
Where you follow a link to a third-party website, we recommend reviewing that organisation’s privacy and cookie policies before providing personal information.
17. Security of personal data
We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, destruction, misuse or disclosure.
These measures may include appropriate access controls, website security measures, secure communications and the use of reputable service providers.
However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. You should therefore take reasonable care when submitting information online and avoid sending unnecessary confidential or sensitive information through website forms.
18. Complaints
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can investigate and attempt to resolve your concern.
You can contact us at:
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection supervisory authority.
The ICO’s website is:
Information Commissioner’s Office (ICO)
19. Changes to this policy
We may update this Privacy & Cookies Policy from time to time to reflect changes to:
our website;
our services;
the technologies or third-party services we use;
our data-processing practices;
applicable legislation or regulatory requirements; or
other relevant circumstances.
The “Last updated” date at the beginning of this policy indicates when it was most recently reviewed or updated.
We recommend checking this page periodically for the latest version.
Contact us
If you have any questions about this Privacy & Cookies Policy, our use of personal data, or your data protection rights, please contact:
Exis Technical Ltd
Admirals Offices, Main Gate Road
The Historic Dockyard
Chatham, Kent
ME4 4TZ
United Kingdom
Email: team@existechnical.com